Companies using ServiceNow Customer Service Management
As of 14 October 2026, Firmable tracks 319 companies across 13 countries running ServiceNow Customer Service Management. See who they are, and who to call.
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A breakdown of the 319 companies running ServiceNow Customer Service Management.
Top industries
Information technology and services152
Professional and business services49
Financial services31
Industrial and manufacturing23
Education and training11
Media and telecommunications8
Health and wellness7
Retail trade7
No industry recorded: 4
Company size
1–1015 (5%)
11–5022 (7%)
51–25050 (16%)
251–50033 (11%)
501–1,00025 (8%)
1,001–5,00040 (13%)
5,001–10,00023 (8%)
10,001+96 (32%)
Share of companies with a recorded size, by employees.
No size recorded: 15
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Frequently asked questions
About the ServiceNow Customer Service Management data on this page.
How many companies use ServiceNow Customer Service Management?
Firmable holds confirmed ServiceNow Customer Service Management detections for 319 distinct companies, 59 of them confirmed in the last 90 days. A company is counted once however many of its properties run it.
Which companies use ServiceNow Customer Service Management?
iTech AG, ALTEN and Next Generation Inc. are among the most prominent in the current set.
What industries use ServiceNow Customer Service Management?
Information technology and services, professional and business services and financial services lead the set, across 16 industries in total.
What size companies use ServiceNow Customer Service Management?
Adoption concentrates in the 10,001+ employee band, across the companies whose size is recorded.
Where are ServiceNow Customer Service Management users based?
The United States, Canada, Australia and Singapore account for most detections, across 13 countries.
How current is this data?
59 companies were confirmed in the last 90 days. Last detection 7 September 2026.
