A breakdown of the 2.8K+ companies running Zendesk Answer Bot.
Top industries
Information technology and services544
Professional and business services466
Industrial and manufacturing245
Education and training178
Financial services176
Construction and building168
Real estate and home services131
Art, sports and recreation129
No industry recorded: 210
Company size
1–10762 (36%)
11–50655 (31%)
51–250468 (22%)
251–500102 (5%)
501–1,00047 (2%)
1,001–5,00057 (3%)
5,001–10,0002 (<1%)
10,001+4 (<1%)
Share of companies with a recorded size, by employees.
No size recorded: 774
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Competitor displacement
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Market insights
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Frequently asked questions
About the Zendesk Answer Bot data on this page.
How many companies use Zendesk Answer Bot?
Firmable holds confirmed Zendesk Answer Bot detections for 2,871 distinct companies, 2,857 of them confirmed in the last 90 days. A company is counted once however many of its properties run it.
Which companies use Zendesk Answer Bot?
Schumacher Homes, MacKenzie Companies and VAA LLC are among the most prominent in the current set.
What industries use Zendesk Answer Bot?
Information technology and services, professional and business services and industrial and manufacturing lead the set, across 19 industries in total.
What size companies use Zendesk Answer Bot?
Adoption concentrates in the 1-10 employee band, across the companies whose size is recorded.
Where are Zendesk Answer Bot users based?
The United States, Canada, Australia and the Philippines account for most detections, across 13 countries.
How current is this data?
2,857 companies were confirmed in the last 90 days. Last detection 7 September 2026.
